I’m sure most Warhammer 40K/Fantasy players are well aware of the serious quality issues with Finecast models, so I will not be beating that particular dead horse today. Instead my intention is to focus on chain of events in my recent Finecast customer service foray since it is well documented.

It all started about two months ago with a Dark Angels Company Master model in Finecast, I never thought to actually look through the bubble at the model before buying it as I’m relatively new to the hobby and hadn’t been indoctrinated in the “Finecrap” legacy. Once I got home and flipped the package over, knife in hand, I noticed with absolute horror that the company master was nearly sheared/smeared in half. It was like one half of the mold twisted while the resin was still pliable. I do wish I’d taken a picture of that, it was rather comical looking. Continue Reading